5 Philippine Cities have been featured in 2017 Tholons Top Outsourcing Destinations.
Tholons, a strategic consulting and investment advisory firm based in London, has ranked Cebu City on the 12th spot. Last year, Cebu City had been stuck on the 8th rank. Manila is the only city from the Philippines to crash the top 10, though it fell down to 4th from 2nd last year.
Aside from Cebu, other cities outside Manila that made it to the Tholons 100 all suffered a decline in their rankings: Davao City is now 85th from 69th last year; Bacolod City, 97th from 85th; and Sta. Rosa, 100th from 82nd.
“Philippines has been the undisputed leader in customer service, Business Process Management and is home to major multinational corporations and GICs. English fluency among the youth, cultural affinity to US/UK and the growing influence of MNC operations on the country’s economy is significant.” Tholons said.
The Top 10 global outsourcing destinations are: Bangalore, maintained its top position this year, followed by Mumbai (2nd), Delhi (3rd), Manila (4th), Hyderabad (5th), Sao Paulo (6th), Dublin (7th), Krakow (8th), Chennai (9th), and Buenos Aires (10th).