Meet the Team
Mike Obert began his publishing career in 1992 and has specialized in monetizing magazines through ad sales, distribution and other creative revenue streams. In 2009, Mike began developing offshore publishing solutions for a US-Based Niche Media company out of the Philippines. In 3 short years, Mike noticed a void in the industry and lack of reliable outsourced options for all publishers, which ignited the vision to create Open Look. In 2012, Mike and partners formed Open Look turning void into opportunity. Currently Mike drives the direction and innovation of Open Look ensuring the services remain valuable and relevant for the ever-evolving niche media industry.
Kevin Thompson is an accomplished outsourcing professional with an outstanding record of success in the niche-publishing sector. In 2007 Kevin began his publishing career working as an Advertising Sales Executive for special interest automotive publications. In 2010, he migrated from California to reside full-time in the Philippines tasked to develop and manage his first offshore advertising team for a US-based Niche Media company. In 2 years, the team of six reps generated and managed over $1.3 million in advertising revenue. Over the years, Kevin has built and managed teams of hundreds of employees in outsourced and offshore environments spanning nearly every function of the publishing spectrum. Currently Kevin is responsible to oversee the day-to-day service delivery and overall corporate success for Open Look and customers.
Rand Havens has over 20 years of experience as a hands-on manager of accounting services in small and large enterprises, a subject matter expert in accounting shared services, and an analyst in the global outsourcing market. Since 2012, Rand has provided interim CFO services to both startups and well-established companies in the Dallas area. Prior to this, Rand had stints with two of the largest companies based in India, Wipro and TCS, as part of their respective sales forces where he brought his expertise to new clients in describing the outsourcing process. Rand has also written white papers for NelsonHall and HFS Research as part as his role as senior analyst for the business process outsourcing market. In this role, Rand he would regularly interview the world’s largest providers of finance and accounting services. His interest in accounting processes began in 1999 at the shared service center for E&Y in the U.S. He then continued his success by creating a greenfield shared service center at Meritor, a Tier-1 automotive parts manufacturer in the Fortune 250. Rand now enjoys bringing his knowledge of accounting technologies to organizations of all sizes. Rand received a BBA in Accounting from the University of Texas at Austin and an MBA in Management from the University of Texas at Arlington. He is a Certified Public Accountant. He has delivered presentations at a number of conferences and events around the world. He now resides in Plano, Texas where he enjoys time with his two adult sons.
Angela is the HR Manager of Open Look. She worked in various HR roles for 16 years, and been with Open Look for 4 years, overseeing all functions within the HR Department from Sourcing to Recruiting, Compensation & Benefits, and Employee Relations. All Open Look employees are 100% full-time employees sourced specifically based on business/client needs and processed through her department. She currently holds certifications from the International Federation of Professional Manager, Philippines and the Australian Human Resource Institute in Australia.
12 years in the industry, worked with top bpo, previously from a fortune 500 bpo organization. Extensive experience in supporting IT requirements for different verticals and lines of businesses. 20 years in the IT field with expertise and exposure to different aspect of IT. Built and manage bpo spaces of over 10,000 seat capacity.
Worked for Author Solutions, a Penguin Random House Company for 7 years. Work in the field of finance for 3 years and been to different position such as Graphic Design Supervisor, Marketing Analyst, Data Analyst, Reports Analyst and Resource Planning Supervisor.
She has been with the company for 4 years now. She was previously a Telemarketer and later became a Team Leader for the Copy Editing team, handling 5-10 copy editors. Queenie is currently the Project Coordination and Data Management Manager, working closely with the Data Entry team and Graphics and Design team. She also leads a team of 3 Project Coordinators, 5 Data Research Specialists, a Web Content Specialist and an Internet Marketing Strategist.
Noel is the Design Manager of the Graphics Department. He has been in the Design field for 12 years and working with Open Look for 3 years now. He is very proficient in Adobe Photoshop, Indesign and Illustrator. Prior to joining the team, he was the Layout Designer for Penguin Publishing House and the Graphic Designer for Phil Inter-Ads. Today, he leads a team of very talented designers who knows how to adapt to every client’s design needs with precision and quality.
Hans recently joined Open Look early of 2017. He had 14 years of experience in the BPO industry. He started as an agent and has been exposed to various programs from Data Entry, Customer Service, Technical Support, Sales, Quality and Training. He had a total of 6 years experiences in Quality and 2 years as Training/Quality Manager. Through the years he was exposed to doing systems and process improvement using collective data, feedback, observation and analysis. With both skill and experience, Hans will definitely bring Open Look to the next level.
A seasoned Training Supervisor and Team manager that aids Leaders and agents in developing their potential. Dennis is a fresh joiner of Open Look, as he joined late 2018. With 12 years of BPO experience, 6 years was spent on Leadership training and development and 5 years for operational excellence that earned him the supervisor of the year from a big organization. He brings to the table new learning concepts and methodology that will impact new hires and tenured agents performance. Being a change leader or catalyst of change he provides new insight and initiative outside the box idea, Dennis being exposed to operations, Training and organizational development aims to help leader to take open look far and beyond the expectations of its clients.
Pee Jay joined Open Look as Senior Reports Analyst in 2018 and was then tasked to lead the team of Reports Analyst and formed a team of developers that will provide solutions in improving day-to-day operations of the company. He spent most of his career in the reporting field and developing tools that helps automate various process. His passion in automation what drives him in developing a CRM type application called the iTracker which became synonymous to his name in his previous company. His first job was as Data Analyst then lead the team before transferring to HR.