Cebu Management Team

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Meet the Team

HOME Brad Hastedt Managing Partner

Brad has been in publishing and off-shore outsourcing for 10 years. He specializes in evaluating processes for Open Look customers and re-creating those processes and functions into a cost-saving or revenue-generating solution, both inside and out of publishing or media. With many creative content ideas, Brad has helped Open Look launch a variety of different brands for custom publishing clients ranging from local content all the way to nationally distributed financial titles. Before Open Look, Brad was a Director in a Niche Media company overseeing sales, customer service, and offshore staff for over 30 niche brands. He also spent many years in the automotive industry in progressive sales, marketing, and brand roles with a Big 3 auto manufacturer.

HOME Mike Obert Managing Partner

Mike Obert has been in publishing for over 25 years and specializes in monetizing magazines through ad sales and distribution. With creative revenue generating ideas, Mike has launched over 50 magazines in his career. In addition, he manages several custom publishing projects for clients that want to monetize content in their industries. These projects include precious metals, fantasy sports, high school lacrosse, and hyperlocal content. Mike and partners started Open Look in 2012 to help niche publishers leverage offshore services to help with productivity and reduce cost. These services include sales, content, design and distribution. Mike, was the Senior VP of Sales for a large Niche Media company prior to starting Open Look and was responsible for all ad sales, customer service and niche distribution.

HOME Kevin Thompson Director of Operations

Kevin is an accomplished sales professional with an outstanding record of success in the niche publishing sector. He is originally from Southern California and began his career in advertising sales for a variety of special-interest automotive publications. In 2010, he moved to the Philippines tasked to develop and manage the offshore advertising sales team for a Niche Media company, in 2 years the team of six reps generated and managed over $1.3 million in advertising revenue.
Having lived in the Philippines since 2010, Kevin has experience in developing and building teams in every facet of the publishing process.

HOME Angela Galera HR Manager

Angela is the HR Manager of Open Look. She worked in various HR roles for 16 years, and been with Open Look for 4 years, overseeing all functions within the HR Department from Sourcing to Recruiting, Compensation & Benefits, and Employee Relations. All Open Look employees are 100% full-time employees sourced specifically based on business/client needs and processed through her department. She currently holds certifications from the International Federation of Professional Manager, Philippines and the Australian Human Resource Institute in Australia.

HOME Richard Jiraban IT Manager

12 years in the industry, worked with top bpo, previously from a fortune 500 bpo organization. Extensive experience in supporting IT requirements for different verticals and lines of businesses. 20 years in the IT field with expertise and exposure to different aspect of IT. Built and manage bpo spaces of over 10,000 seat capacity.

HOME Darwin Canales Reports & Finance Manager

Worked for Author Solution, a Penguin Random House Company for 7 years. Work in the field of finance for 3 years and been to different position such as Graphic Design Supervisor, Marketing Analyst, Data Analyst, Reports Analyst and Resource Planning Supervisor.

HOME Arkin Hisoler Project Manager

Arkin has been with Open Look for over 2 years now managing all Telemarketing, Copy Editing and Non Graphic Design Projects. He has a decent experience with Inbound and Outbound Sales, Customer Service, Email Support, Chat Support, Back Office and Copy Editing. He worked for Vonage (A VOIP Company in the US), ATCO Gas (For Edmonton, ALBERTA ,CA) and GLobal Shop Direct (Australian DRTV).

HOME Queenie Bontuyan Head Project Coordinator

She has been with the company for 4 years now. She was previously a Telemarketer and later became a Team Leader for the Copy Editing team, handling 5-10 copy editors. Queenie is currently the Project Coordination and Data Management Manager, working closely with the Data Entry team and Graphics and Design team. She also leads a team of 3 Project Coordinators, 5 Data Research Specialists, a Web Content Specialist and an Internet Marketing Strategist.

HOME Noel Macasero Design Manager

Noel is the Design Manager of the Graphics Department. He has been in the Design field for 12 years and working with Open Look for 3 years now. He is very proficient in Adobe Photoshop, Indesign and Illustrator. Prior to joining the team, he was the Layout Designer for Penguin Publishing House and the Graphic Designer for Phil Inter-Ads. Today, he leads a team of very talented designers who knows how to adapt to every client’s design needs with precision and quality.

HOME Hans Montaner Training and QA Manager

Hans recently joined Open Look early of 2017. He had 13 years of experience in BPO industry. He started as an agent and has been exposed to various programs from Data Entry, Customer Service, Technical Support, Sales, Quality and Training. He had a total of 6 years experiences in Quality and 2 years as Training/Quality Manager. Through the years he was exposed to doing systems and processes improvement using collective data, feedback and observation for both Quality and Training. With both skill and experience, Hans will definitely bring Open Look to the next level.