Philippine Cities Bounced Back in the 2018 Tholons BPO Rankings

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Top outsourcing destinations in the Philippines showed a rebound from 2017’s provisional downturn in Tholons Top Global Outsourcing Destinations rankings.

Tholons, a strategic consulting and investment advisory firm based in London, has ranked Cebu City back on the 11th spot. Last year, Cebu City had been stuck on the 12th rank. Manila is the only city from the Philippines to crash the top 10 and is now back to 2nd place from 4th last year.

Aside from Cebu and Manila, Davao moved from 85th to 75th, Bacolod from 97th to 89th, with Santa Rosa City, Laguna performing best from 100th to 87th, with Iloilo City returning at the 92nd spot. The said cities, according to Tholons, are the ones most ready for the shift towards a more digitally-inclined workforce.

The Tholons top 100 Super Cities hail from US, UK, Canada, Europe, India, Philippines, Eastern Europe and Latin America. This year, the award-giving body included “cybersecurity, digital skills, scale and global competitiveness to gauge the wider aspects and impact of the digital ecosystem.” Aside from BPO services, the company also looks at the city’s readiness for “Robotics, Artificial Intelligence (AI), Social Media, Mobility, Big Data, Block Chain, Digital Supply Chain, and Digital Trust”.

Open Look as an outsourcing company based in Cebu City, Philippines and an office in Dallas, Texas has been creating opportunities for clients to scale different parts of their business processes in a fast, versatile, and quality-driven way. In 2019, our unique setup will surely allow for flexibility in order to quickly adjust our service levels to meet the ever-changing business needs of our diverse clients.

Overall, the Philippines rose to the top 2 spot, outpacing Brazil and the United States. Philippines has been the undisputed leader in customer service, Business Process Management and is home to major multinational corporations. English fluency among the youth, cultural affinity to US/UK and the growing influence of MNC operations on the country’s economy is significant.

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