Customer Service: When is the Right Time to Hire Data Professionals?

On January 24, 2018, In Data Research, By , With No Comments

The customer service industry will experience the biggest digital change yet in 2018 as customer experience brand leaders pursue to develop multi-channels, leverage analytics, implement automation, and incorporate the front office with back office operations. Business owners and managers are now starting to employ data professionals to support customer service…

Outsourcing Customer Support for Millennials

On September 26, 2017, In Outsourcing, By , With No Comments

Customer support is considered as one of the most common types of services that are widely outsourced today. Its main purpose is to assist customers in making cost effective and precise use of a product or service. It is also accustom to arrive at customer engagement solutions that will benefit…

Open Look: A Promise to Provide a Customer-Focused Culture

On July 24, 2017, In Audience Development, By , With No Comments

With customer-focused staff, Open Look endeavors to become a valuable extension of each business truly establishing a teamwork culture working towards business success. Our exceptional setup primarily allows for flexibility in order to quickly adjust and meet the evolving needs of each modern business and their customers. “Triple your productivity,…

Ensure More Deals from These Simple Phone Sales Tips

On June 6, 2017, In Audience Development, By , With No Comments

Selling a product over the phone can be a quite a bit of pressure for salespeople. Even experienced salespeople tend to fall into this thinking, particularly when the pressure is on to make sales. Be that as it may, with the correct procedures and strategies set up, not only will…

The Customer Service Skills that Matter

On May 31, 2017, In Audience Development, By , With No Comments

Customer service skills play a vital role in every customer and representative interaction. It matters a lot to companies that value customer service. Some of the skills are difficult to teach. These cannot be learned merely by memorizing scripts but these are the factors that when mastered and combined lead…